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Troubleshooting
Overview 8 - 1
8
Chapter 8: Troubleshooting
Overview
Should you have any problems with your computer, before consulting your service representative, you may want
to try to solve the problem yourself. This chapter lists some common problems and their possible solutions. This
can’t anticipate every problem, but you should check here before you panic. If you don’t find the answer in these
pages, make sure you have followed the instructions carefully and observed the safety precautions in the preface.
If all else fails, talk to your service representative. You should also make a record of what happened and what
remedies you tried.
Of course, if something goes wrong, it will happen at the most inconvenient time possible, so you should preview
this section just in case. If, after you’ve tried everything, and the system still won’t cooperate, try turning it off
for a few minutes and then rebooting. You will lose any unsaved data, but it may start working again. Then call
your service representative.
- V13.1.10 1
- Trademarks 3
- R&TTE Directive 4
- CE Marking 5
- FCC Statement 6
- IMPORTANT SAFETY INSTRUCTIONS 8
- Power Safety 11
- Polymer Battery Precautions 12
- Battery Precautions 13
- Cleaning 14
- Servicing 14
- Travel Considerations 15
- On the Road 16
- Developing Good Work Habits 17
- Lighting 18
- LCD Screen Care 18
- LCD Electro-Plated Logos 18
- Contents 19
- Features & Components 21
- Power Management 21
- Drivers & Utilities 22
- Chapter 1: Quick Start Guide 31
- Advanced Users 32
- Warning Boxes 32
- Not Included 33
- System Startup 34
- System Software 35
- Model Differences 36
- Quick Start Guide 37
- System Map: LCD Panel Open 39
- - Model A Design II 39
- LCD Panel Open - Model C 41
- Keyboard - Model A Design III 46
- Keyboard - Models B & C 47
- Function/Hot Key Indicators 48
- System Map: Left Views 51
- System Map: Right Views 52
- Bottom View - Model C 56
- Video Features 1 - 29 59
- 1 - 30 Video Features 60
- Hard Disk Drive 64
- Optical (CD/DVD) Device 65
- Handling CDs or DVDs 66
- DVD Regional Codes 67
- Multi-In-1 Card Reader 68
- Touchpad and Buttons/Mouse 69
- Gestures and Device Settings 70
- Figure 2 - 7 71
- Figure 2 - 8 72
- Figure 2 - 9 72
- Figure 2 - 10 73
- Figure 2 - 11 73
- Audio Features 74
- Audio Features 2 - 13 75
- Figure 2 - 13 75
- Chapter 3: Power Management 77
- The Power Sources 78
- Turning On the Computer 79
- Power Plans 80
- Power Plans3-5 81
- Figure 3 - 2 81
- Power-Saving States 82
- Hibernate 83
- Shut down 83
- Configuring the Power Buttons 84
- Resuming Operation 85
- Power Conservation Modes 86
- Battery Information 87
- Conserving Battery Power 88
- Battery Life 89
- 3 - 14 Battery Information 90
- Battery FAQ 91
- 3 - 16 Battery Information 92
- Figure 3 - 9 92
- Battery Information 3 - 17 93
- Figure 3 - 10 93
- 3 - 18 Battery Information 94
- What to Install 95
- Driver Installation 96
- Driver Installation 4 - 3 97
- 4 - 4 Driver Installation 98
- User Account Control 99
- Windows Security Message 99
- New Hardware Found 99
- Driver Installation Procedure 100
- Windows Update 101
- Optional Drivers 102
- Chapter 5: BIOS Utilities 103
- The Setup Utility 104
- Failing the POST 105
- Setup Screens 106
- Main Menu 107
- BIOS Utilities 108
- 5-6Main Menu 108
- SATA Port # (Main Menu) 108
- Advanced Menu 109
- SATA Mode 110
- Selection 110
- Security Menu 111
- 5 - 10 Security Menu 112
- Security Menu 5 - 11 113
- Secure Boot (Security Menu) 113
- 5 - 12 Security Menu 114
- Figure 5 - 5 114
- Security Menu 5 - 13 115
- Figure 5 - 6 115
- 5 - 14 Security Menu 116
- Figure 5 - 7 116
- Boot Menu 117
- + and - keys to move any de 118
- Exit Menu 119
- Overview 121
- When Not to Upgrade 122
- Upgrading The Computer 123
- Overview 6 - 3 123
- Removing the Battery 124
- Upgrading the Hard Disk Drive 125
- Figure 6 - 2 126
- Figure 6 - 4 129
- Figure 6 - 5 130
- Figure 6 - 6 131
- Figure 6 - 7 132
- Figure 6 - 8 133
- Figure 6 - 9 134
- Model A Model B 135
- Modules & Options 138
- 7 - 2 Overview 138
- PC Camera Module 139
- PC Camera Driver Installation 140
- PC Camera Module 7 - 5 141
- 7 - 6 PC Camera Module 142
- Figure 7 - 1 142
- PC Camera Module 7 - 7 143
- 7 - 8 PC Camera Module 144
- PC Camera Module 7 - 9 145
- Figure 7 - 2 145
- 7 - 10 PC Camera Module 146
- Wireless LAN Module 147
- 7 - 14 Wireless LAN Module 150
- Figure 7 - 3 150
- Wireless LAN Module 7 - 15 151
- Figure 7 - 4 151
- 7 - 16 Wireless LAN Module 152
- Figure 7 - 5 152
- Windows Mobility Center 153
- Figure 7 - 7 156
- Figure 7 - 8 157
- Figure 7 - 9 158
- Figure 7 - 10 158
- Figure 7 - 11 159
- 3G Module 160
- 3G Module 7 - 25 161
- Figure 7 - 12 161
- Figure 7 - 13 161
- 7 - 26 3G Module 162
- Figure 7 - 14 162
- 3G Module 7 - 27 163
- Wireless Manager 164
- Wireless Manager Application 165
- 7 - 30 3G Module 166
- Figure 7 - 16 166
- 3G Module 7 - 31 167
- key combination 167
- Figure 7 - 17 167
- Profiles 168
- 3G Module 7 - 33 169
- Figure 7 - 19 169
- 7 - 34 3G Module 170
- Figure 7 - 20 170
- 3G Module 7 - 35 171
- Figure 7 - 21 171
- Settings 172
- 3G Module 7 - 37 173
- Figure 7 - 23 173
- 7 - 38 3G Module 174
- Figure 7 - 24 174
- Text Messaging Service (SMS) 175
- 7 - 40 3G Module 176
- Figure 7 - 26 176
- Sending a Text Message 177
- 7 - 42 3G Module 178
- Figure 7 - 28 178
- 3G Module 7 - 43 179
- Figure 7 - 29 179
- Phonebook 180
- 3G Module 7 - 45 181
- Figure 7 - 31 181
- 7 - 46 3G Module 182
- Figure 7 - 32 182
- SMS Settings 183
- 7 - 48 3G Module 184
- Figure 7 - 34 184
- 3G Module 7 - 49 185
- Figure 7 - 35 185
- Wireless Device 186
- Operation Aboard 186
- Aircraft 186
- AirCard Watcher Application 187
- 7 - 52 3G Module 188
- Figure 7 - 37 188
- 3G Module 7 - 53 189
- Figure 7 - 38 189
- 7 - 54 3G Module 190
- Figure 7 - 39 190
- Air Card Watcher Menu 191
- 7 - 56 3G Module 192
- Figure 7 - 41 192
- Add new profile 193
- 7 - 58 3G Module 194
- Figure 7 - 43 194
- User Options 195
- 7 - 60 3G Module 196
- 3G Module 7 - 63 199
- Trusted Platform Module 200
- Enabling & Activating TPM 201
- Figure 7 - 48 202
- Initializing TPM 204
- Figure 7 - 50 205
- Figure 7 - 51 206
- Figure 7 - 52 207
- Figure 7 - 53 208
- Figure 7 - 54 209
- Figure 7 - 55 210
- Figure 7 - 56 211
- Figure 7 - 57 212
- Figure 7 - 58 213
- Chapter 8: Troubleshooting 215
- Basic Hints and Tips 216
- Troubleshooting 217
- 8 - 4 Viruses 218
- Bluetooth Connection Problems 227
- Notebook Ports and Jacks 232
- Interface (Ports & Jacks) 233
- Appendix B: Control Center 235
- Power Modes 236
- Control Center 237
- Control Center B - 3 237
- B - 4 Control Center 238
- Control Center B - 5 239
- Silent Mode is OFF 240
- Silent Mode is On 240
- Video Driver Installation 241
- AMD Video Driver Controls 242
- Figure C - 1 242
- Figure C - 2 243
- Figure C - 3 244
- Figure C - 4 245
- Figure C - 5 246
- Display Devices & Options 247
- Figure C - 6 248
- Figure C - 7 249
- Figure C - 8 250
- Figure C - 9 251
- Figure C - 10 252
- Figure C - 11 253
- Figure C - 12 254
- Figure C - 13 255
- Figure C - 14 256
- HDMI Audio Configuration 257
- Figure C - 16 258
- Appendix D: Specifications 261
- Specifications 262
- D - 2 Specifications 262
- Specifications D - 3 263
- D - 4 Specifications 264
- Specifications D - 5 265
- Appendix E: Windows 8 267
- Windows 8 268
- Windows 8 Control Panel 274
- LED Indicators 278
- Keyboard - Windows 8 279
- Video Features 282
- Power Options 283
- Running Metro UI Apps 286
- PC Camera (Windows 8) 291
- 3G Module (Windows 8) 308
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